This Privacy Policy describes howwww.specialingredientseu.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Please take the time to read this Privacy Policy which explains what information we collect about you, how we may use the information and your rights.

Contact

By continuing to use our site though browsing and interaction you are agreeing to the terms of this Privacy Policy. Should you not agree to any elements of this Privacy Policy, please do not continue to use the website.

This privacy and cookie policy sets out how this website (hereafter "the site") uses and protects any information that you give the Store while using this website. Special Ingredients Italia by Roberto Revel / The Site is committed to ensuring that your privacy is protected. Should we ask you to provide certain information for identification, then you can be assured that it will only be used in accordance with this privacy policy / statement. The Site may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at cs@specialingredientseu.com or by mail using the details provided below:

Special Ingredients Italia by Roberto Revel, Via Lerrone 115, 17033 Garlenda (SV). VAT IT01765820095

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify, Amazon Pay, Stripe, Paypal, Braintree, Royal Mail, Ship Station, Xero, Google, Google Adwords, Facebook, Snapchat, Tiktok, Instagram, WhatsApp, Microsoft. With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With other companies in our group of companies, as required to operate the Site.
• With our suppliers and service providers to provide services on our behalf / working for us, eg payment processors and delivery companies.
• With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With our professional and legal advisors to provide services on our behalf / working for us.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other government for example to report a suspected fraudulent transaction agencies or respond to a lawful request.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.

• What personal data do we collect?

  We may collect the following information:

  Information you provide to us when you use our Site (eg your name, address, contact details, email address, gender, product reviews, and any information which you add to your account profile).

  Transaction and billing information, if you make any purchases from us or using our Site (eg credit/debit card details and delivery information).

  Records of your interactions with us (eg if you contact our customer service team, interact with us on the site, social media or any other platform which is used in connection with Special Ingredients Ltd).

  Information which you provide to Special Ingredients Ltd when you enter a competition or engage / participate in a survey on the site or any other associated platform or entity.

  Information collected automatically, using cookies and other tracking technologies on the site or any associated sites (eg which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site and any other necessary information, for example we may access your location if you give us your consent.

  Other demographic information such as postcode, preferences and interests.

  For the exhaustive list of cookies we collect see the list of cookies we collect section.

  What we do with the information we gather.

  We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  To fulfill your order and maintain an online account.

  To allow our team to engage, manage and respond to queries or complaints.

  To allow us to personalize the site and show you content that we think will be most relevant to you based on your account information, your purchase history and your browsing activity.

  To improve the site experience and maintain the site and monitor its usage.

  For market research where for example we may contact you for feedback about our products and service received. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

  For marketing purposes, for example we may from time to time send you marketing messages and targeted advertising where we have your consent or are otherwise permitted to do so. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  To engage with customers via social media platforms such as but not limited to Facebook, Instagram, Twitter, YouTube, TikToc, Snapchat, Google.

  To market our products and services through Google Adwords, Google Shopping, YouTube and other Google and Microsoft Affiliated platforms.

  For the purpose of security to investigate fraud and where required to protect ourselves and third parties.

  To ensure that we comply with our legal and regulatory obligations.

  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

• Customer Service information
• Purpose of collection:to provide optimal level of customer interaction and customer service.
• Source of collection:collected from you.
• Disclosure for a business purpose:shared with our processor Shopify, Amazon Pay, Stripe, Paypal, Braintree, Royal Mail, Ship Station, Xero, Google, Google Adwords, Facebook, Snapchat, Tiktok, Instagram, WhatsApp, Microsoft. With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With other companies in our group of companies, as required to operate the Site.
• With our suppliers and service providers to provide services on our behalf / working for us, eg payment processors and delivery companies.
• With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With our professional and legal advisors to provide services on our behalf / working for us.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other government for example to report a suspected fraudulent transaction agencies or respond to a lawful request.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.
• What personal data do we collect?

• We may collect the following information:

  Information you provide to us when you use our Site (eg your name, address, contact details, email address, gender, product reviews, and any information which you add to your account profile).

  Transaction and billing information, if you make any purchases from us or using our Site (eg credit/debit card details and delivery information).

  Records of your interactions with us (eg if you contact our customer service team, interact with us on the site, social media or any other platform which is used in connection with Special Ingredients Italia do Roberto Revel).

  Information which you provide to Special Ingredients Ltd when you enter a competition or engage / participate in a survey on the site or any other associated platform or entity.

  Information collected automatically, using cookies and other tracking technologies on the site or any associated sites (eg which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site and any other necessary information, for example we may access your location if you give us your consent.

  Other demographic information such as postcode, preferences and interests.

  For the exhaustive list of cookies we collect see the list of cookies we collect section.

  What we do with the information we gather.

  We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  To fulfill your order and maintain an online account.

  To allow our team to engage, manage and respond to queries or complaints.

  To allow us to personalize the site and show you content that we think will be most relevant to you based on your account information, your purchase history and your browsing activity.

  To improve the site experience and maintain the site and monitor its usage.

  For market research where for example we may contact you for feedback about our products and service received. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

  For marketing purposes, for example we may from time to time send you marketing messages and targeted advertising where we have your consent or are otherwise permitted to do so. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  To engage with customers via social media platforms such as but not limited to Facebook, Instagram, Twitter, YouTube, TikToc, Snapchat, Google.

  To market our products and services through Google Adwords, Google Shopping, YouTube and other Google and Microsoft Affiliated platforms.

  For the purpose of security to investigate fraud and where required to protect ourselves and third parties.

  To ensure that we comply with our legal and regulatory obligations.

  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when online with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose:shared with our processor Shopify, Amazon Pay, Stripe, Paypal, Braintree, Royal Mail, Ship Station, Xero, Google, Google Adwords, Facebook, Snapchat, Tiktok, Instagram, WhatsApp, Microsoft. With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With other companies in our group of companies, as required to operate the Site.
• With our suppliers and service providers to provide services on our behalf / working for us, eg payment processors and delivery companies.
• With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With our professional and legal advisors to provide services on our behalf / working for us.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other government for example to report a suspected fraudulent transaction agencies or respond to a lawful request.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.
• What personal data do we collect?

• We may collect the following information:

  Information you provide to us when you use our Site (eg your name, address, contact details, email address, gender, product reviews, and any information which you add to your account profile).

  Transaction and billing information, if you make any purchases from us or using our Site (eg credit/debit card details and delivery information).

  Records of your interactions with us (eg if you contact our customer service team, interact with us on the site, social media or any other platform which is used in connection with Special Ingredients Ltd).

  Information which you provide to Special Ingredients Ltd when you enter a competition or engage / participate in a survey on the site or any other associated platform or entity.

  Information collected automatically, using cookies and other tracking technologies on the site or any associated sites (eg which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site and any other necessary information, for example we may access your location if you give us your consent.

  Other demographic information such as postcode, preferences and interests.

  For the exhaustive list of cookies we collect see the list of cookies we collect section.

• What we do with the information we gather.

  We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  To fulfill your order and maintain an online account.

  To allow our team to engage, manage and respond to queries or complaints.

  To allow us to personalize the site and show you content that we think will be most relevant to you based on your account information, your purchase history and your browsing activity.

  To improve the site experience and maintain the site and monitor its usage.

  For market research where for example we may contact you for feedback about our products and service received. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

  For marketing purposes, for example we may from time to time send you marketing messages and targeted advertising where we have your consent or are otherwise permitted to do so. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  To engage with customers via social media platforms such as but not limited to Facebook, Instagram, Twitter, YouTube, TikToc, Snapchat, Google.

  To market our products and services through Google Adwords, Google Shopping, YouTube and other Google and Microsoft Affiliated platforms.

  For the purpose of security to investigate fraud and where required to protect ourselves and third parties.

  To ensure that we comply with our legal and regulatory obligations.

  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

• Marketing information
• Purpose of collection:to provide optimal level of customer interaction through communication and advertising of products and services offered by Special Ingredients Ltd and related group entities / companies.
• Source of collection:collected from you.
• Disclosure for a business purpose:shared with our processor Shopify, Amazon Pay, Stripe, Paypal, Braintree, Royal Mail, Ship Station, Xero, Google, Google Adwords, Facebook, Snapchat, Tiktok, Instagram, WhatsApp, Microsoft. With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With other companies in our group of companies, as required to operate the Site.
• With our suppliers and service providers to provide services on our behalf / working for us, eg payment processors and delivery companies.
• With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With our professional and legal advisors to provide services on our behalf / working for us.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other government for example to report a suspected fraudulent transaction agencies or respond to a lawful request.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.
• What personal data do we collect?

• We may collect the following information:,

  Information you provide to us when you use our Site (eg your name, address, contact details, email address, gender, product reviews, and any information which you add to your account profile).

  Transaction and billing information, if you make any purchases from us or using our Site (eg credit/debit card details and delivery information).

  Records of your interactions with us (eg if you contact our customer service team, interact with us on the site, social media or any other platform which is used in connection with Special Ingredients Ltd).

  Information which you provide to Special Ingredients Ltd when you enter a competition or engage / participate in a survey on the site or any other associated platform or entity.

  Information collected automatically, using cookies and other tracking technologies on the site or any associated sites (eg which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site and any other necessary information, for example we may access your location if you give us your consent.

  Other demographic information such as postcode, preferences and interests.

  For the exhaustive list of cookies we collect see the list of cookies we collect section.

  What we do with the information we gather.

  We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  To fulfill your order and maintain an online account.

  To allow our team to engage, manage and respond to queries or complaints.

  To allow us to personalize the site and show you content that we think will be most relevant to you based on your account information, your purchase history and your browsing activity.

  To improve the site experience and maintain the site and monitor its usage.

  For market research where for example we may contact you for feedback about our products and service received. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

  For marketing purposes, for example we may from time to time send you marketing messages and targeted advertising where we have your consent or are otherwise permitted to do so. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  To engage with customers via social media platforms such as but not limited to Facebook, Instagram, Twitter, YouTube, TikToc, Snapchat, Google.

  To market our products and services through Google Adwords, Google Shopping, YouTube and other Google and Microsoft Affiliated platforms.

  For the purpose of security to investigate fraud and where required to protect ourselves and third parties.

  To ensure that we comply with our legal and regulatory obligations.

  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.

Minors / Children / Under The Age Of 18

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• To fulfill your order and maintain an online account.
• To allow our team to engage, manage and respond to queries or complaints.
• To allow us to personalize the site and show you content that we think will be most relevant to you based on your account information, your purchase history and your browsing activity.
• To improve the site experience and maintain the site and monitor its usage.
• For market research where for example we may contact you for feedback about our products and service received. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.
• For marketing purposes, for example we may from time to time send you marketing messages and targeted advertising where we have your consent or are otherwise permitted to do so.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• To engage with customers via social media platforms such as but not limited to Facebook, Instagram, Twitter, YouTube, TikToc, Snapchat, Google.
• To market our products and services through Google Adwords, Google Shopping, YouTube and other Google and Microsoft Affiliated platforms.
• For the purpose of security to investigate fraud and where required to protect ourselves and third parties.
• To ensure that we comply with our legal and regulatory obligations.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.

We share customers personal data with third parties in the following circumstances.

• With other companies in our group of companies, as required to operate the Site.
• With our suppliers and service providers to provide services on our behalf / working for us, eg payment processors and delivery companies.
• With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With our professional and legal advisors to provide services on our behalf / working for us.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other government for example to report a suspected fraudulent transaction agencies or respond to a lawful request.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer.We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
• YOUTUBE -https://www.youtube.com/
• AMAZON -https://www.amazon.it

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

What personal data do we collect?

We may collect the following information:

• Information you provide to us when you use our Site (eg your name, address, contact details, email address, gender, product reviews, and any information which you add to your account profile).
• Transaction and billing information, if you make any purchases from us or using our Site (eg credit/debit card details and delivery information).
• Records of your interactions with us (eg if you contact our customer service team, interact with us on the site, social media or any other platform which is used in connection with Special Ingredients Ltd).
• Information which you provide to Special Ingredients Ltd when you enter a competition or engage / participate in a survey on the site or any other associated platform or entity.
• Information collected automatically, using cookies and other tracking technologies on the site or any associated sites (eg which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site and any other necessary information, for example we may access your location if you give us your consent.
• Other demographic information such as postcode, preferences and interests.
• For the exhaustive list of cookies we collect see theList of cookies we collectsection.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To fulfill your order and maintain an online account.
• To allow our team to engage, manage and respond to queries or complaints.
• To allow us to personalize the site and show you content that we think will be most relevant to you based on your account information, your purchase history and your browsing activity.
• To improve the site experience and maintain the site and monitor its usage.
• For market research where for example we may contact you for feedback about our products and service received.We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.
• For marketing purposes, for example we may from time to time send you marketing messages and targeted advertising where we have your consent or are otherwise permitted to do so. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• To engage with customers via social media platforms such as but not limited to Facebook, Instagram, Twitter, YouTube, TikToc, Snapchat, Google.
• To market our products and services through Shopify, Google Adwords, Google Shopping, YouTube and other Google and Microsoft Affiliated platforms.
• For the purpose of security to investigate fraud and where required to protect ourselves and third parties.
• To ensure that we comply with our legal and regulatory obligations.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, or use the information to customize the website according to your interests in our products.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.

Summary: We share customers personal data with third parties in the following circumstances.

• With other companies in our group of companies, as required to operate the Site.
• With our suppliers and service providers to provide services on our behalf / working for us, eg payment processors and delivery companies.
• With our suppliers and service providers to provide services on our behalf / working for us for marketing purposes.
• With our professional and legal advisors to provide services on our behalf / working for us.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other government for example to report a suspected fraudulent transaction agencies or respond to a lawful request.
• In the event that we sell any of our business assets, the personal data of our customers may be disclosed to a potential buyer. In this event we will attempt to ensure that buyer will be bound by the terms of this Privacy and Cookie Policy.
• Storage And Retention
• Otherwise where we have your consent or otherwise we are legally permitted to do so.

Legal basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.For more information on your right of erasure, please see the 'Your rights' section below.

Automatic decision making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your Personal Information be corrected , updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Contact cs@specialingredientseu.com to advise in writing.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know, ccontactcs@specialingredientseu.com to advise in writing

We may need to distribute your personal information for reasons listed within this document in addition to where we are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We may use the personal information collected from you to make contact about your orders, customer accounts, or for the purpose of marketing our products or services. By using this site you are consenting to allow us to use your information collected whilst using our site and other company channels such as verbal communication, telephone calls, email, social media interactions to make contact with you using the following methods: Telephone (Verbal) , SMS Text, Email, Post, Shopify Systematic communications. Social Media Channels such as Facebook, Google, Twitter, Instagram, Tiktok, Snap Chat, Whatsapp and Youtube.

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

For a full list of cookies, please visit our Cookies Declaration Page.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority -For example: https://ico.org.uk/make-a-complaint/]

Last updated: 11/11/2023