Skip to content

Frequently Asked Questions

How much does delivery cost ?
We offer delivery free for orders in Italy and some locations in Europe if the order value is a above €70 excluding VAT (0 - 20kg) while below €120 is calculated based on weight. Delivery costs vary depending on the delivery service requested. We deliver in every part of Italy and in many locations across Europe.

What if my item is damaged during transportation?
Products damaged during transportation is very rare. We always ensure all products are very well packaged. In the unlikely event you your item is damaged, please send an e-mail immediately to including images of the damaged product.

We are a company European with VAT number, do we pay VAT?
Just enter your VAT number and the system will calculate automatically.

How can I place an order ?
You can place your order on our website or call Italy number: +39 0182 197 6355 | International : +33 1 74 180327 alternatively send an e -mail to :

How can I pay for my order?
We offer various ways to pay: Debit / Credit Card / PayPal & Amazon Pay or Bank Transfer.

How long will it take to receive my product?
All orders received before 11am Monday to Friday will be despatched the same day. In Italy, you can expect to receive your order in 1-2 working days.

I can send my order to an address different from that reported on the invoice ?
Yes, our website has this function.